AI Customer Support Agent for Medical Clinics
Patients get quick answers about opening hours, services, insurance you accept and how to book, without calling your front desk. Anything clinical goes to your staff.
Free plan, no card needed
ChatterEase is a front-desk answering service, not a clinical tool. Do not use it for diagnosis, symptom assessment, or emergency triage, and configure it to hand off anything clinical to your staff. Keep protected health information out of it: post only the general, publishable information a patient could read on your public website, and sign a BAA before any covered data touches a third-party service.
Sound familiar?
The same questions, over and over, on the days you least have time.
Front desk is buried in appointment and pricing questions all day
Patients call after hours for basic information and hear a voicemail
The same insurance question is asked at nearly every booking
New-patient FAQ emails delay people from booking
How ChatterEase helps
Answers administrative questions
Services offered, accepted insurance, clinic hours, how to book and what to bring to a first visit. These are the admin questions that fill your phone lines.
Gives answers outside office hours
A patient who would have waited on hold gets an answer at 9 PM on a Sunday, and your front desk hears more of the calls that need a person.
Takes a request instead of a voicemail
When a question needs your team, ChatterEase takes the patient's name and email so nobody has to piece the request together from a voicemail.
Set it up in an afternoon
A simple plan anyone can follow. Start on the Free plan and upgrade only when you outgrow it.
Train it on public, admin-only pages
In the Train tab, add your hours, services, insurance and billing FAQ, new-patient information and directions pages. Use only what a patient could already read on your public website. Leave out anything clinical or patient-specific.
Pin your safety and urgent-care wording
In the Q&A tab, pin an exact reply for symptoms and emergencies, such as "I can't give medical advice. If this is an emergency, call [your emergency number]. For anything else, please call [your phone number]." Pin your cancellation policy and the list of insurance you accept too.
Test the questions that must go to staff
Ask it about a symptom, a test result, a medication and a referral. Each should get your pinned wording or an offer to pass the patient to your team, never advice. Then ask the everyday ones: hours, parking, what to bring.
Set up the hand-off
Decide who on your team receives requests for a person. On Growth and Pro you get an email alert when a patient asks for someone, and the lead capture form can collect a name and email so your team can get back to them. Starter uses a simple contact form.
Add suggested questions and install it
Add up to 4 suggested question chips, like "Opening hours" and "How do I book?". Then copy the script from the Embed tab into your site's footer. The WordPress and HTML guides show where it goes.
Install guides for your website
Each screen is explained in the docs. Rather have someone show you? Get a demo.
After launch, read the Conversations tab now and then to see what people ask, and add any missing answers to your pages or the Q&A tab. Growth and Pro add full conversation analytics, including busy hours and top questions.
What it should answer, and what it should hand to a person
The AI agent answers from your own pages and files. Some questions need a person, and it should pass those on instead of guessing.
What it should answer
- Opening hours, holiday closures and how to reach you after hours
- Which services you offer, as described on your website
- Which insurance plans and networks you accept, from your published list
- How to book, with your booking link or phone number
- What to bring to a first visit and which forms to fill in
- Directions, parking and accessibility
What it should hand to a person
- Anything about symptoms, diagnosis, test results or medication
- Anything urgent (point people to emergency services or your urgent line)
- Whether a specific patient's plan covers a specific treatment
- Referrals and triage
- Changing or cancelling an existing appointment
- Billing disputes and questions about a patient's own records
ChatterEase cannot take payments, change orders, look up order status or book appointments in your other systems. It shares your links and passes those requests to your team. On Starter a visitor reaches you through a contact form. On Growth and Pro you also get an email alert when someone asks for a person.
See it in action
Questions people ask, and what a good answer looks like.
Do you accept Blue Cross insurance?
We accept [your accepted plans and networks]. For coverage on a particular plan, I can pass you to our billing team before your appointment so they can confirm your exact benefits.
How do I book a first appointment?
You can book online at [your booking link] or call [your phone number]. First visits typically take [your new-patient visit length]. Please bring your insurance card and a photo ID.
What are your clinic hours?
We're open [your weekday hours] and [your saturday hours]. If you need help outside those hours and it's urgent, please call [your after-hours number]. If you're in an emergency, please contact emergency services.
These are templates, not transcripts. Text in [square brackets] is where your own details go: your menu, your hours, your policy. ChatterEase answers from content you give it, so the specifics it gets right are the ones you have already written down.
What to train ChatterEase on
Start with these. Add each one as a page address, or upload it as a PDF, Word (.docx), text or markdown file.
- Your services and treatments page
- Accepted insurance plans and billing FAQ
- New and returning patient information
- Clinic hours and after-hours contact details
- Patient forms and what to bring
- Directions and parking
Getting leads from it
A clinic's "leads" are usually requests to be contacted. Ask for contact details only when a person needs to get back to the patient, and keep the form short.
When to ask for an email
- A new patient who wants someone to get in touch about registering
- A question about cost or coverage that billing needs to check
- A request for a person, at any time
Don't ask patients to describe their condition in the widget. A name, an email and a short reason like "new patient" is enough.
What you get
- A lead capture form in the widget, on Growth and Pro. Starter has a contact form for passing a visitor to a person.
- A leads inbox (the Leads tab) with each person's name, email and message, on Growth and Pro.
- An email alert when a visitor asks for a person, on Growth and Pro.
- CSV export of your leads, on Pro.
- Webhooks on every plan, to send new leads to Zapier, Make, n8n or your own endpoint.
Which plan fits
Start on the Free plan, then paid plans run from $14.99 a month. No card is needed to start, and each paid plan includes a one-time 14-day trial.
Our suggestion
Growth
$29.99 /monthor $23.99/month billed yearly
3 AI agents · Unlimited conversations a month · 25 documents
For a typical practice, Growth is the safer fit. The email alert means a patient who asks for a person reaches your team quickly, and the lead capture form gives you clear follow-up requests instead of a voicemail.
A small practice that only wants hours and directions answered can start on Starter, which hands off through a simple contact form. Groups with several locations can use Growth's 3 AI agents, or Pro for unlimited AI agents and white-label branding.
Paying yearly takes 20% off. Local tax calculated at checkout.
Questions about an AI agent for medical clinics & healthcare
Is it safe to use an AI agent on a clinic website?
It can be, within limits. Post only the same general information you already publish publicly, keep anything clinical out of it, and hand off clinical questions to staff. If your practice handles protected health information, speak to your compliance lead about a BAA before going live, and keep that information out of ChatterEase.
Will it answer medical questions?
It should not, and you should set it up so it doesn't try. Train it only on administrative content. If a patient describes symptoms, asks for advice or asks whether they need a referral, it should give your pinned wording and point them to your team, or to emergency services if it is urgent. Never let it be the first response to a symptom.
How much does an AI agent for a medical clinic cost?
Start free, then Starter is $14.99 a month, Growth is $29.99 and Pro is $49.99. Paying yearly takes 20% off, and you don't need a card to start. Local tax is added at checkout. We suggest Growth for most practices, for the email alert when a patient asks for a person.
How long does it take to set up for a clinic?
Most of the work is gathering what you already have: your website pages and a few files. You add those in the Train tab, test it with real questions, pin a few exact answers in the Q&A tab, then paste one script tag on your site. The setup plan on this page goes step by step, and the docs cover each screen. Spend most of your testing time on the questions that must go to staff.
Can it give a patient the wrong answer?
It answers from the pages and files you train it on. If the answer is not in your content, it says it doesn't know, and when a visitor keeps getting that, it offers to put them in touch with your team. It can still be wrong if a page is out of date or unclear, so test it after changes and pin exact replies in the Q&A tab for anything that must be word for word. For a clinic this is why the training content should be admin-only and why safety wording belongs in pinned Q&A replies.
What happens to what patients type into it?
Conversations are saved to your dashboard so you can read them in the Conversations tab and see what people ask. Anything you train it on can show up in an answer to any visitor, so only use content you would be happy to publish. Ask visitors for no more than you need, usually a name and an email address. Don't invite patients to type health details into the widget, and keep protected health information out of your training files.
Does it work on my practice website and on phones?
Yes. ChatterEase works on WordPress, Shopify, Wix, Webflow, Squarespace and HTML sites, and anywhere else you can add a script tag. There is a step-by-step guide for each platform. The widget works on phones as well as computers, and Pro adds advanced mobile layout controls. Many patients look up hours on their phone, so test it on one before you go live.
Works on the website you already have
One script tag. No rebuild and no move to a new website.