Terms of Service

By accessing or using ChatterEase, you confirm you are at least 18 years old, have the authority to bind yourself or your organization, and agree to these Terms.

ChatterEase provides a SaaS platform that allows businesses to:

• •Upload documents and website content
• •Train AI agents on that content
• •Deploy AI agents via embeddable widgets
• •Manage conversations through a dashboard

• •You must provide accurate information
• •You are responsible for maintaining account security
• •Notify us immediately of unauthorized access
• •One person or entity per account
• •You may not share accounts

You may NOT use ChatterEase to:

• •Violate any applicable laws or regulations
• •Infringe on intellectual property rights
• •Upload malicious code, malware, or viruses
• •Harass, abuse, or harm other users
• •Distribute spam or unsolicited messages
• •Attempt to reverse-engineer our systems
• •Resell or sublicense the service without written permission
• •Train AI agents on content you do not own

Your Content

You retain full ownership of all content you upload to ChatterEase. You grant us a limited license to process your content solely to provide the service.

Our Service

ChatterEase, including its software, design, and branding, is owned by ChatterEase and protected by intellectual property laws.

Subscription fees are billed monthly or annually in advance. Prices are in USD and exclude applicable taxes.

Payments are processed by our payment provider, which acts as the Merchant of Record for ChatterEase subscriptions. Our provider collects the payment on our behalf and, where it maintains mandatory buyer terms or refund rights, those terms may also apply to your transaction. We never see or store your card details.

• •New accounts start on the Free plan and no credit card is required
• •Paid plans can be tried with a one-time 14-day free trial, and no card is taken for the trial either
• •Nothing is charged when a trial ends: you return to the Free plan unless you choose a paid subscription
• •Failed or lapsed payments return the account to the Free plan
• •You can cancel at any time from your billing dashboard
• •Price changes are notified by email at least 30 days in advance

Cancellation by You

• •Cancel anytime from your billing dashboard, which links through to our payment provider's customer portal
• •Access continues until the end of the billing period you have already paid for
• •Cancellation prevents future renewals; it does not by itself create a refund
• •After the paid period ends, your account returns to the Free plan and your AI agents keep answering at Free limits. Your training data and settings are kept.

Refunds are handled separately from cancellation, under our Refund Policy, which forms part of these Terms. Partly used billing periods are not normally refunded.

Termination by Us

We may suspend or terminate your account if you:

• •Violate these Terms
• •Fail to pay for a paid subscription, in which case the subscription ends and your account returns to the Free plan
• •Engage in fraudulent activity

You agree to indemnify ChatterEase against claims arising from your use of the service, violation of these Terms, or infringement of third-party rights.

These Terms are governed by applicable law. Nothing in them limits any right or remedy you have under the mandatory consumer, privacy or contract law of your own country.

If something goes wrong, we would rather sort it out with you directly. Contact support@chatterease.com and we will do that first.

We may update these Terms with 30 days notice via email. Continued use means you accept the updated Terms.

ChatterEase is the service these Terms govern, operated at chatterease.com. Contact us at the address below for the fastest route.

• •Billing, refunds and cancellations: support@chatterease.com
• •Privacy and data requests: privacy@chatterease.com
• •Everything else, including legal notices: legal@chatterease.com

Email: support@chatterease.com