# ChatterEase

> ChatterEase is an AI customer support agent builder for businesses of all types. Business owners upload their documents or point it at their website URL to create an AI agent that answers customer questions automatically. It can be embedded on any website with one line of code.

## What ChatterEase does

ChatterEase solves the problem of repetitive customer support questions for businesses of all types that cannot afford dedicated support staff.

Business owners upload FAQs, product documentation, pricing information, or any business content. ChatterEase processes this content using RAG (Retrieval Augmented Generation) and creates a custom AI agent that only answers based on the uploaded content, without making up information.

The AI agent is embedded on customer websites via a single JavaScript snippet and handles customer questions 24/7 automatically.

## Who it is for

- Business owners of all types (retail, ecommerce, clinics, salons, restaurants, hotels, SaaS)
- Entrepreneurs who receive repetitive customer questions via email or chat
- Businesses that want 24/7 customer support without hiring support staff
- Website owners who want to reduce support workload

## Key features

Support & AI:
- Document training: Upload PDF, Word, TXT, Markdown files
- Website scraping: Auto-train from any URL
- Smart AI answers: Only from trained content, never hallucinated
- Suggested questions: Up to 4 clickable prompts to guide visitors
- Human escalation: Auto contact form when AI confidence is low or user requests human
- Streaming responses: Real-time via SSE

Lead Generation:
- Lead capture form: Collects visitor name and email before or during chat
- Session memory: Fires once per session, respects dismissal
- Proactive greeting bubble: Optional pop-up message with configurable delay
- Leads dashboard: Full inbox with contact status and context
- CSV export: Download all leads for CRM

Customization:
- Custom logo/avatar upload (Pro plan)
- Light, Dark, or System auto theme
- Brand color picker
- Custom welcome and fallback messages
- Mobile-safe layout controls
- Configurable widget position

Analytics:
- Conversation history viewer
- Top questions analytics
- Peak hours heatmap
- Lead capture stats
- CSV conversation export

## Pricing

- Free: $0/month forever (1 AI agent, 70 conversations, 3 documents, website scraping, suggested questions, human escalation)
- Starter: $14.99/month (1 AI agent, 500 conversations, 10 documents, 5 Q&A overrides, basic analytics for 7 days, usage email alerts)
- Growth: $29.99/month (3 AI agents, 2000 conversations, 25 documents, lead capture, proactive bubble, leads dashboard, light/dark/system theme, full analytics for 30 days, auto-retrain, 1 webhook, email escalation alerts)
- Pro: $49.99/month (unlimited AI agents, 10000 conversations, unlimited documents, custom logo, unlimited leads, CSV export, white-label, advanced mobile controls, full analytics for 90 days, unlimited webhooks, API access)
- Annual billing saves 20% on every paid plan (billed yearly).
- Free accounts can activate a one-time 14-day trial of a single paid plan, no credit card required.

## Technical details

- Built with: Next.js 14, TypeScript, Supabase, OpenAI GPT-4o, pgvector
- AI model: GPT-4o with RAG pipeline
- Embeddings: text-embedding-3-small (OpenAI)
- Authentication: Clerk
- Payments: third-party payment provider, acting as Merchant of Record
- Hosting: Vercel

## Links

- Homepage: https://chatterease.com
- Start free: https://chatterease.com/sign-up
- Documentation: https://chatterease.com/docs
- Pricing: https://chatterease.com/pricing
- Comparisons: https://chatterease.com/compare
- Integrations: https://chatterease.com/integrations
- Use cases: https://chatterease.com/use-cases
- Contact: support@chatterease.com
- Status: https://chatterease.com/status
- About: https://chatterease.com/about

## Legal

- Terms of Service: https://chatterease.com/terms
- Privacy Policy: https://chatterease.com/privacy
- Cookie Policy: https://chatterease.com/cookies
- Refund Policy: https://chatterease.com/refund-policy

## Integrations

Step-by-step guides for adding the ChatterEase widget to a specific platform:

- WordPress: https://chatterease.com/integrations/wordpress
- Shopify: https://chatterease.com/integrations/shopify
- Wix: https://chatterease.com/integrations/wix
- Webflow: https://chatterease.com/integrations/webflow
- Squarespace: https://chatterease.com/integrations/squarespace
- Any HTML website: https://chatterease.com/integrations/html

The widget is embedded with a single async script tag pointing at
https://chatterease.com/embed/{chatbotId}/widget.js

## Use cases by industry

What ChatterEase answers for a specific type of business, with example
questions and the pages to train it on:

- Restaurants & food: https://chatterease.com/use-cases/restaurants
- Medical clinics & healthcare: https://chatterease.com/use-cases/clinics
- Salons & beauty: https://chatterease.com/use-cases/salons
- Ecommerce stores: https://chatterease.com/use-cases/ecommerce
- Hotels & hospitality: https://chatterease.com/use-cases/hotels
- Education & online courses: https://chatterease.com/use-cases/education

## Comparisons

Feature-by-feature and full cost breakdowns against the tools ChatterEase is most often compared with:

- vs Chatbase: https://chatterease.com/compare/chatbase
- vs Tidio: https://chatterease.com/compare/tidio
- vs Intercom: https://chatterease.com/compare/intercom
- vs Crisp: https://chatterease.com/compare/crisp

## Alternatives

- Chatbase alternatives: https://chatterease.com/alternatives/chatbase
- Tidio alternatives: https://chatterease.com/alternatives/tidio
- Intercom alternatives: https://chatterease.com/alternatives/intercom

## Optional: detailed documentation

- https://chatterease.com/docs